All orders are processed as quickly as possible with the goal of getting them shipped out the same day the order is placed. Orders placed after their time zone cut off time will be shipped the next business day. See the cut off times for your time zone below.

Shipping Cut Off Times

Alaska Time(Anchorage) - 2pm

Pacific Time - 3pm

Mountain Time - 4pm

Central Time - 5pm

Eastern Time - 6pm

Shipping options are displayed during check out. Customers who qualify for free ground shipping will automatically be given free shipping unless otherwise specified by the customer.

Next Day and Second Day shipping are available for your convenience at the best price available.

Canceling or Making Changes to Orders

As long as Your order or merchandise from Cartridge Connection has not yet entered the shipping process, You can change the details via telephone. Cartridge Connection will not provide reimbursement for shipping and handling charges once the order has entered the shipping process.

Returns, Refunds, and Replacements

Your purchase is guaranteed for a year from the date of purchase.

Defects or cartridges that are not working will be replaced. *There are some circumstances in which this warranty does not apply. For example, the purchase of OEM products would fall under the original manufacturer's warranty. For more details, visit the Terms page.

If you wish to return a product that is unopened and unused for a refund, you may do so within 30 days. Restocking fees apply.

PLEASE submit your request using the form linked below. Requests for refunds or replacements may not be processed as quickly without this form.

Submit a Refund or Replacement Request

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